Warranty Policy

Oasa Warranty Information
The commencement of the warranty period is determined by the delivery date. To ensure a smooth process for warranty support, please keep your purchase receipt, invoice, and other relevant paperwork for your Oasa product as proof of purchase for future service inquiries. This will help us provide fast and efficient service in case of a warranty claim.

Warranty Period of Main Components
Component
Limited Warranty Period
R1
3 years
Charging Station
3 years
Battery Package
2 years
Wear Parts (including blades, wheels, and AC power cord)
NO WARRANTY

Limited Warranty Eligibility
  • Service requests must be submitted to Oasa within the above-mentioned limited warranty period (starting from the date the customer receives the product).
  • Original proof of purchase must be provided.
  • The product’s serial number must be clearly visible, not obscured, altered, or modified.
  • All tamper-proof labels must be intact, in place, and unmodified.
  • Please note that products submitted for warranty service must be returned in their original packaging. If the original packaging has been lost, Oasa will provide replacement packaging at the customer’s expense.
Relevant Charges
  • Once the defective product is received, Oasa's service center or an authorized repair center will inspect it to determine if it qualifies under the warranty. If the issue is confirmed to be within the warranty scope, we will cover the inspection fee, material costs, labor fees, and shipping charges. Customers must contact us via email prior to sending the product back, and the return method must be approved by Oasa. If the customer returns the product without prior communication, Oasa will not be responsible for any related costs.
  • For damage caused by human error or products that are outside the warranty period, repair services will incur charges for labor, parts, and one-way shipping.
  • If you cancel the repair service for a product that is damaged due to human error or is out of warranty, you will be responsible for round-trip shipping costs.
What This Limited Warranty Does NOT Cover
  • Misuse or non-compliance with the user manual.
  • The product is found damaged in transit, but it is not rejected on delivery, or no certificate confirming damages is issued by the logistics company. Proof of damage during the transit can not be provided.
  • The failure is caused by accident, abuse, misuse, flood, fire, earthquake, food or liquid spills, incorrect electrical charge, or other external causes.
  • The damage is caused by operating the product outside the permitted or intended uses described by Oasa.
  • The product or part that has been modified to significantly alter functionality or capability without the written permission of Oasa.
  • Product labels, serial numbers, etc. show signs of tampering or alteration.
  • A legal proof of purchase from Oasa, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
  • Service, repair, and maintenance by unauthorized providers.
  • The normal deterioration of wear and tear parts.
How to make a claim
For products sold on service@oasalife.com
If you wish to file a warranty claim, please contact us at service@oasalife.com. Our customer service team will guide you through the claim process. When submitting a claim, please ensure that you have the product's order number and the original proof of purchase ready, displaying the purchase date and all relevant details of the product. Any claims regarding the limited warranty must be notified to us within a reasonable time after you notice the defect, and in no event shall it exceed the expiration date of the warranty period.

For products sold on other channels
The warranty of the product is the responsibility of the channel through which the product is sold. If you wish to file a warranty claim, please contact your original purchase channel. If your original purchasing channel refuses to honor the warranty responsibility, please contact us.

Warranty Process
  • Before returning a defective product, customers must first contact Oasa’s customer service team via email. Please provide your order number, a description of the issue, and product photos for an initial assessment.
  • Our customer service team will review the information and confirm whether the product is eligible for warranty service. If eligible, we will provide detailed return instructions and the return address.
  • Customers must ship the product to the address provided by Oasa. If a customer returns the product using a method not approved by Oasa, Oasa will not cover the associated costs.
  • Once the Oasa repair center or an authorized service center receives the returned product, we will inspect it to determine if the issue falls under warranty coverage. If eligible, Oasa will cover the inspection fees, material costs, labor costs, and shipping fees and proceed with the repair.
  • After the repair is completed, Oasa will arrange for the product to be returned as soon as possible and provide tracking details via email. If you have any questions during the warranty process, please feel free to contact our customer service team at service@oasalife.com.
Important Information:
  • Oasa will repair or replace products falling under the Limited Warranty at no cost.
  • If the issue is not covered, Oasa or a designated service center may charge a fee accordingly.
  • Oasa reserves the right to revise and update the Limited Warranty.
  • Updates may not be individually notified, please refer to the official website.